Shipping is free for all local orders (within 60-miles of our Omaha, Nebraska showroom) and a flat rate of $150 for all other orders within the contiguous United States. 

We deliver within the 48 contiguous United States. We do not deliver to Alaska, Hawaii, Puerto Rico, Canada or International.

Outdoor  Kitchen & Patio partners with trusted carriers to get your order to you quickly and safely. Whenever size permits, we ship via UPS or FedEx Ground and email you a tracking number so you can follow the journey—no advance call from the driver is required. For larger or heavier pieces that exceed parcel limits, we arrange freight delivery. Once your shipment is on the way, the freight company will reach out to schedule a convenient drop‑off window. Standard truck service includes curb‑side placement at the closest safe point to your driveway or dock; drivers are not obligated to unload or move items inside, so please plan to have an extra set of hands available.

When your furniture arrives, inspect every piece inside and out for damage before signing the bill of lading. If the driver cannot wait while you unpack, sign “Subject to inspection for concealed damage; driver would not stay for unpacking.” Note any issues on the receipt and call our customer‑service team right away so we can file a claim on your behalf. Your careful verification protects your purchase and helps us resolve problems quickly.

Once your order leaves our warehouse, we’ll email you a tracking number so you can follow its journey in real time. (Be sure to provide an accurate, regularly checked email address to receive these updates.) If your tracking number doesn’t appear immediately, don’t worry—the package is likely already in transit, and the carrier’s data just hasn’t synced with our system yet.

Freight deliveries are curb‑side delivery only. The driver will bring your order to the edge of your driveway, but cannot carry it indoors. Please arrange to have help on hand to move the furniture to its final spot. The freight carrier will call ahead to schedule a delivery window so you can plan accordingly. 

Need extra assistance? Lift‑gate service and various white‑glove options are available for an additional fee. For details or special requests, call us at  (402)-333-2282 before placing your order.

Yes, please inspect all product for damage upon arrival.

For freight shipments, please arrange to be home so you can inspect every item as it comes off the truck. If you notice any damage, write the details on the bill of lading before you sign. This is the only way we can secure insurance coverage on your behalf. Do not refuse the delivery; carrier refusals are treated as order cancellations and incur round‑trip freight costs plus a 30 % restocking fee. Should the driver be unable to wait while you unpack, sign “Subject to inspection for concealed damage—driver would not stay for unpacking,” then contact our customer‑service team right away to report any damage or missing pieces.

You are entitled to inspect your shipment upon arrival. If the packaging is torn, crushed, or otherwise compromised, and the contents are damaged, refuse the delivery and note “Damaged upon inspection.” Our craftspeople never send items in poor‑quality or heavily taped boxes, so any such damage occurred in transit and is the carrier’s responsibility. If the driver leaves the package while you’re away, examine it as soon as possible. 

Report any shipping damage to the carrier and Outdoor  Kitchen & Patio within three days, keep all original packaging for their review, and attach clear photos to speed up replacement. Should you spot a defect in the product itself that isn’t a natural wood characteristic, please notify us within five days so we can make it right.

All products ordered online are made to order. Online orders can take between 60-90 days from order to delivery. 

The shipping timeframes listed on each product page are best‑estimate windows for when your order will leave our warehouse under normal conditions—not guaranteed dates. Hand‑built pieces and peak‑season demand can sometimes extend these timelines. Orders placed over the weekend begin processing on the next business day. While we do our best to keep you informed of back‑orders or delays as soon as we learn of them, occasional unforeseen events may still affect delivery schedules. If you need an item by a specific date, please reach out before ordering so we can give you the most accurate estimate and discuss expedited‑shipping options (additional charges may apply).